Terms of Use

These Terms of Service (“Terms”) govern your use of Arex and all other consumer services, applications, and websites provided by Anuvyx S.A.S. (collectively, the “Services”). Anuvyx S.A.S. is a company organized in Bogotá, Colombia (“Anuvyx,” “we,” “us,” or “our”).

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Key points

• Updates to these Terms. We may modify these Terms from time to time. If we make changes, we will update the effective date and, where required, provide notice. Your continued use of the Services constitutes acceptance of the updated Terms.
• Enterprise use. If you are a developer or business customer, your use of our products is governed by our Enterprise Terms of Service, which take precedence over these Terms for enterprise accounts.
• Users in Europe.If you reside in the European Economic Area, the United Kingdom, or Switzerland (collectively, “Europe”), your use of the Services is also subject to our Europe-Specific Terms (EST), which apply in addition to these Terms where relevant.
• Privacy. Please review our Privacy Policy to understand how we collect, use, and disclose personal information. The Privacy Policy is not part of these Terms, but it is an important document that applies to your use of the Services.

Anuvyx is a technology and artificial intelligence company. Our mission is to empower humanity through advanced technologies that take life to the next level.

As part of that mission, we created Arex, a conversational generative AI. More information at https://anuvyx.com/.

• Eligibility. You must be at least 13 years old (or the minimum age of consent for online services in your country) to use the Services. If you are under 18, you may use the Services only with the permission and supervision of a parent or legal guardian.
• Account Creation. To access certain features, you must create an account and provide accurate, current, and complete information. You agree to keep this information up to date.
• Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Do not share your credentials or allow others to use your account. Notify us promptly of any unauthorized use or suspected breach of security.
• Use on Behalf of Others. If you create an account or use the Services on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these Terms, and “you” will refer to that person or entity.
• Limits and Enforcement. We may suspend or terminate your access, or reclaim usernames, if we believe (a) the information you provided is inaccurate, (b) your account is being used in violation of these Terms or applicable law, or (c) doing so is necessary to protect the Services or other users.
• One Person, One Account. Except for organizational accounts explicitly permitted by us, each individual must maintain their own account and must not create accounts for others.

What You Can Do

Subject to your compliance with these Terms and all applicable laws, you may access and use our Services. You must follow our Use & Safety Policies and any other documentation, guidelines, or notices we make available (including on our website).

What You Cannot Do

You may not use the Services for any unlawful, harmful, deceptive, or abusive purpose. Prohibited activities include, without limitation:

• Infringing rights
  • Using the Services in ways that infringe, misappropriate, or violate any person’s intellectual property, privacy, or publicity rights.
• Misuse of the Services or output
  • Modifying, copying, leasing, selling, reselling, distributing, scraping, or programmatically extracting data, inputs, or output.
  • Claiming non-human output is human-generated.
  • Using the Services or any output to train or develop models or services that compete with Anuvyx.
• Tampering or interference
  • Reverse engineering, decompiling, or attempting to discover source code or underlying components of the Services, including models or algorithms (except where permitted by law).
  • Circumventing rate limits, security, or safety measures; disrupting or degrading the Services.
• Illegal or harmful conduct
  • Activities that endanger people or property; terrorism promotion; exploitation or sexualization of minors.
  • Hacking, unauthorized access, fraud, defamation, scams, spam, or phishing.
  • Violating export controls, sanctions, or other regulatory requirements.
• High-risk or non-transparent use
  • Making automated high-stakes decisions that affect a person’s safety or legal/material rights (e.g., credit, employment, housing, insurance, education, legal, or medical decisions) without appropriate human oversight and safeguards.
  • Misleading others or failing to disclose your use of AI where transparency is required.

Who Is Not Allowed to Use the Services

• Anyone violating these Terms, our Use & Safety Policies, or other applicable documentation.
• Anyone previously suspended or removed from the Services.
• Anyone without a valid contract where one is required. We may decline to provide Services at our sole discretion.

Software

Some Services may include downloadable software (e.g., mobile apps) that may update automatically. Portions of our software may be open source and governed by their own licenses, which will be made available to you.

Corporate Domains

If you register with an email address owned by an organization (e.g., your employer), your account may be added to that organization’s business account. After transfer, the organization’s administrator may control your account, access your content, and restrict or remove your access.

Third-Party Services and Output

Our Services may integrate or rely on third-party software, products, or services (“Third-Party Services”) and may display or utilize their output (“Third-Party Output”). Third-Party Services and Third-Party Output are subject to their own terms, and we are not responsible for them.

Feedback

If you provide feedback, you grant us the right to use it without restriction or compensation.

Your Responsibilities

You are solely responsible for your Content. You must ensure it complies with applicable law and these Terms. You represent and warrant that you have all rights and permissions necessary to provide Input to the Services.

Ownership

As between you and Anuvyx, and to the extent permitted by law:

• You retain all ownership rights in your Input.
• You own the Output. To the extent Anuvyx may have any rights in Output, we assign those rights to you.

Non-Uniqueness of Output

Because of how AI works, similar or identical Output may be generated for other users. Your rights in your Output do not extend to Output generated for others or to any third-party content.

Our Use of Content

To operate, maintain, protect, and improve the Services, comply with law, enforce our terms and policies, and keep the Services safe, you grant Anuvyx a limited license to host, process, transmit, display, and create derivatives of your Content solely for those purposes. A limited number of authorized personnel may review how you use the Services and your Content for safety, security, support, and compliance.

Model Training and Product Improvement

By default, your Content is not used to train our models. If we later change this default, we will notify you in advance or request your opt-in where required. If we offer settings to manage use of your Content for product development or model training, your choices in those settings will control.

Accuracy and Appropriate Use of Output

Artificial intelligence is probabilistic and evolving. Output may be incomplete, inaccurate, offensive, or otherwise unsuitable for your purpose and does not represent Anuvyx’s views. The Services do not provide professional advice.

When using the Services, you agree that:

• Output may be wrong or misleading; do not use it as your sole source of truth.
• You will evaluate Output for accuracy, legality, and appropriateness (including human review where appropriate) before relying on, publishing, or sharing it.
• You will not use Output about a person in ways that could have legal or material effects on them (e.g., decisions about credit, employment, education, housing, insurance, medical care, or similar consequential matters).

If Output references third-party products or services, it does not imply endorsement by, or affiliation with, Anuvyx.

Connections to Third-Party Services

Some features let you send Content to third-party services (e.g., social platforms or integrations). If you use those features, you authorize Anuvyx to transmit your Content as instructed. Those third parties are not controlled by Anuvyx; review their policies to understand how they handle your materials.

Service Management

To protect system stability and fair use, we may implement usage and rate limits at our discretion.

Privacy

For details on how we handle information, including retention and deletion, see our Privacy Policy.

We (Anuvyx) and our affiliates exclusively own the Services and all associated intellectual property. The Services (including any features or models labeled as beta) are provided on an "as is" basis and may contain bugs, defects, or inaccuracies; you use them at your own risk.

We may collect diagnostic, technical, and usage information about how the Services are accessed and operate on your systems and devices ("Usage Data"). Usage Data is our sole property. If any rights in Usage Data would otherwise vest in you, you assign them to us. We may use, maintain, process, and share Usage Data for lawful purposes, including: operating and supporting the Services; improving and developing products; monitoring use; conducting research and analytics (such as trend analysis and market research); and sharing aggregated or derived analytics with third parties.

If you provide suggestions, recommendations, or other input ("Feedback"), you assign to us all rights in that Feedback. We may use Feedback and any ideas or know-how it contains for any purpose, without attribution or compensation, and with no obligation to adopt it.

Your use of the Services is also subject to our Privacy Policy, which explains how we collect, use, and disclose personal information and aggregated, pseudonymized, or de-identified data. You acknowledge that your personal information may be transferred to and processed in the United States.

We take reasonable measures to protect your information, but no security program is infallible. We cannot guarantee that unauthorized parties will never circumvent our safeguards or misuse your data. You provide information at your own risk and agree to notify us promptly of any security incident or unauthorized use of your account and to take immediate steps to secure it, including changing your password.

Billing & Payments.

To buy any Services, you must provide accurate billing details and a valid payment method. For subscriptions, charges recur automatically at each renewal unless you cancel. Applicable taxes will be added when required by law. If a charge fails, we may suspend access or downgrade your account until payment is completed.

Cancellation & Refunds.

You may cancel a subscription at any time. Amounts already paid are non-refundable, except where local law requires otherwise. These Terms do not limit any mandatory cancellation rights you have under local law.

Price Changes.

We may update subscription prices from time to time. If a price increases, we'll give you at least 30 days' advance notice. The new price will apply at your next renewal, and you may cancel before renewal if you do not agree to the change.

You may stop using the Service and close your account at any time.

Suspension or Termination. We may suspend or terminate access or delete your account at our sole discretion, with or without notice, if: (a) you violate these Terms, our Use & Safety Policies, guidelines, or other policies; (b) we are required to do so by law or legal process; or (c) your use poses risk or harm to Anuvyx, our users, or others.

Inactivity. If your account is not on a paid plan and remains inactive for more than one year, we may close it; where reasonable, we will give advance notice.

Refunds. If your access ends, you are not entitled to a refund unless required by law. If we discontinue prepaid Services, we will refund the unused portion.

Appeals. If you believe your account was suspended or terminated in error, contact us at support@anuvyx.com to request a review.

Service Discontinuation. We may discontinue the Service. If that happens, we will provide notice and refund any prepaid, unused amounts.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT, FEATURES, AND MATERIALS MADE AVAILABLE THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE, TOGETHER WITH OUR AFFILIATES, PARTNERS, AND LICENSORS, MAKE NO WARRANTIES OF ANY KIND (EXPRESS, IMPLIED, OR STATUTORY) INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, TITLE, NON-INFRINGEMENT, OR QUIET ENJOYMENT, AND NO WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT PROMISE THAT THE SERVICE WILL OPERATE WITHOUT INTERRUPTION OR ERRORS, THAT DEFECTS WILL BE CORRECTED, THAT RESULTS WILL BE ACCURATE OR RELIABLE, OR THAT CONTENT WILL BE SECURE OR FREE FROM LOSS, CORRUPTION, OR ALTERATION. YOU ALONE ASSUME ALL RISK FOR YOUR USE OF THE SERVICE AND ANY OUTPUTS; YOU WILL NOT TREAT ANY OUTPUT AS YOUR SOLE SOURCE OF FACT, TRUTH, OR DECISION-MAKING, NOR AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ANUXYX, ITS AFFILIATES, SUPPLIERS, LICENSORS, OR DISTRIBUTORS (COLLECTIVELY, THE "ANUXYX PARTIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE SERVICE. THE ANUXYX PARTIES' TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID FOR THE RELEVANT SERVICE DURING THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

THESE LIMITATIONS APPLY TO ALL THEORIES OF LIABILITY, INCLUDING WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, AND APPLY EVEN IF ANUXYX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT PERMIT THE DISCLAIMER OF CERTAIN WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES. ACCORDINGLY, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. IN THOSE CASES, THESE TERMS LIMIT OUR LIABILITY ONLY TO THE MAXIMUM EXTENT PERMITTED BY THE LAW OF YOUR PLACE OF RESIDENCE.

ANUXYX'S AFFILIATES, SUPPLIERS, LICENSORS, AND DISTRIBUTORS ARE INTENDED THIRD-PARTY BENEFICIARIES OF THIS SECTION.

If you are a business or organization, to the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless the Company, its parents, subsidiaries, and affiliates, and each of their respective officers, directors, employees, contractors, agents, suppliers, and licensors from and against all claims, demands, actions, damages (including direct, indirect, incidental, and consequential), losses, liabilities, costs, debts, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your access to or use of the Services, Content, Output, or any materials you provide ("Input"), and (b) your breach of these Terms or violation of applicable law; this obligation applies to third-party claims and will survive termination of these Terms.

If you believe your copyrighted work or image is available through the Service without authorization, please notify our Copyright Agent using the instructions below. Where appropriate and feasible, we may remove or disable access to material that we believe violates these Terms or that is alleged to be infringing, and we may terminate the accounts of repeat infringers at our sole discretion.

Submit a Notice

Send a written notice to our Copyright Agent that includes all of the items listed in "Required Information" below. You may contact:

Required Information

Your notice must include:

1. Signature. A physical or electronic signature of the person authorized to act for the copyright owner.
2. Work Identified. A clear description of the copyrighted work you claim has been infringed.
3. Location of Material. The URL or other specific location of the material on our Service so we can locate it.
4. Your Contact Details. Your full name, mailing address, telephone number, and email address.
5. Good-Faith Statement. A statement that you have a good-faith belief the disputed use is not authorized by the copyright owner, its agent, or the law.
6. Accuracy & Authority Statement. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

Notices that are incomplete may not be processed.

What We Do

Upon receiving a complete notice, we will review it and, in our discretion, remove or disable access to the identified material and/or take other appropriate action, which may include terminating accounts of repeat infringers.

Governing Law. These Terms and any claim or dispute between you and Anuvyx are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

Jurisdiction and Venue. All actions arising out of or relating to these Terms must be brought exclusively in the state or federal courts located in Tarrant County, Texas. You and Anuvyx irrevocably consent to the personal jurisdiction of, and venue in, those courts and waive any objection based on inconvenient forum.

Class Action and Jury Trial Waiver. BY ACCEPTING THESE TERMS, YOU AND ANUVYX AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO BRING, JOIN, OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING AS A PLAINTIFF OR CLASS MEMBER. THIS WAIVER APPLIES TO ALL USERS (INDIVIDUALS AND ENTITIES) REGARDLESS OF WHETHER THE SERVICE IS USED FOR PERSONAL, COMMERCIAL, OR ANY OTHER PURPOSE.

Limitations Period. To the fullest extent permitted by law, any claim or cause of action by you or Anuvyx must be filed within two (2) years after it accrues, or it is permanently barred. A claim accrues when the event giving rise to it occurs, or when the claimant knew or reasonably should have known of that event, whichever is earlier.

Assignment. You may not assign or transfer any rights or obligations under these Terms, and any attempt to do so is void. We may assign our rights or obligations under these Terms to any affiliate, subsidiary, or successor to our business or the Services.

Changes to These Terms and the Services. We continually improve the Services and may update these Terms or the Services from time to time, including to reflect:

• changes in law or regulatory requirements;
• security or safety needs;
• circumstances beyond our reasonable control;
• product developments made in the ordinary course; or
• new technologies.

If a change to these Terms materially and adversely affects you, we will provide at least 30 days' advance notice by email or in-product notice. All other changes are effective when posted on our website. If you do not agree to the changes, you must stop using the Services.

Trade Controls and Sanctions. You must comply with all applicable export, import, and trade sanctions laws in connection with your use of the Services. Without limiting the foregoing:

• You may not use, export, re-export, or make the Services available (a) in, to, or for the benefit of any country or territory subject to comprehensive sanctions or embargoes under applicable laws, or (b) to any person or entity listed on applicable restricted-party lists.
• You may not use the Services for any end use prohibited by applicable export or sanctions laws.
• You will not submit Input that is subject to government export controls requiring a license, unless you have obtained all required authorizations.

No Waiver; Severability. Our failure to enforce any provision is not a waiver of our right to enforce it later. If any provision of these Terms is found invalid or unenforceable, it will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

Entire Agreement. These Terms, together with any Service-specific terms or written addenda expressly incorporated by reference, constitute the entire agreement between you and Anuvyx regarding the Services and supersede all prior or contemporaneous understandings relating to the Services.

Governing Law and Venue. These Terms are governed by the laws of Colombia, without regard to its conflicts-of-law principles. Except as otherwise stated in any applicable dispute-resolution section, all claims arising out of or relating to these Terms will be brought exclusively in the courts located in Bogotá, Colombia, and each party consents to the personal jurisdiction of those courts.

How to Contact Us. These Terms are with Anuvyx S.A.S., a company organized in Bogotá, Colombia. Questions about these Terms or the Services may be sent to: support@anuvyx.com.

Europe (EEA, UK, and Switzerland) — "Europe-Specific Terms"

These Europe-Specific Terms apply to individuals habitually resident in the EEA, the United Kingdom, or Switzerland who are acting wholly or mainly outside their trade, business, craft, or profession (each, a European Consumer).

Ordering / Registration

You are responsible for providing complete and accurate information. The order/registration flow allows you to review and correct errors before submission. Once submitted, processing begins immediately. We do not store a separate copy of any contract formed between you and us.

Governing Law

The governing law set out in the main Terms applies, excluding conflict-of-laws principles. As a European Consumer, you also benefit from any mandatory consumer-protection provisions of the law of your country of residence.

Jurisdiction

You may bring any dispute arising under these Terms or related to your use of the Service in the courts of your habitual residence.

Right of Withdrawal

You may withdraw from this contract within 14 days of entering into it. To exercise this right, send a clear statement to support@anuvyx.com indicating your decision to withdraw. You may (but do not have to) use the model notice below.

Model withdrawal notice (optional):

If you choose to use the optional model notice, include the following information:

• Full legal name
• Login / username
• Residential address
• Date of order / subscription
• Date of withdrawal notice

Effects of Withdrawal

If you withdraw and you had an active paid subscription, we will refund amounts we verify as received for the subscription term active at the time we receive your withdrawal notice. Refunds will be made within 14 days of our receipt of your notice, using the original payment method unless we agree otherwise with you.

Liability

Where we have acted with professional diligence, we are not responsible for loss or damage unless caused by our breach of these Terms or was reasonably foreseeable when the contract was formed. We are not responsible for events beyond our reasonable control. Nothing in these Terms limits or excludes liability where such limitation or exclusion would be unlawful. Your statutory rights remain unaffected.

Consumer Guarantees & Support

The Service is subject to the consumer-protection guarantees applicable under European law. Questions about the Service can be directed to support@anuvyx.com.

Release and Indemnity

Any "Release" or "Indemnity" provisions in the main Terms do not apply to European Consumers covered by these Europe-Specific Terms.

Changes to These Terms

We may make unilateral changes to these Terms (including these Europe-Specific Terms) where necessary, for example, to reflect changes in law or to improve the Service. Where required, we will take proportionate steps to notify you in advance (e.g., an in-Service notice or, for material changes, an email). If you do not agree to the amended Terms, you may object and must stop using the Service. If you continue using the Service without objecting, you are deemed to have accepted the amendments.